Grievance Redressal Policy

1. Purpose

Quickappz is committed to addressing concerns and complaints raised by its users in a timely, fair, and transparent manner. This Grievance Redressal Policy ("Policy") sets out the mechanism available to users to raise complaints and the process by which Quickappz will address them, in accordance with the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules").

2. Scope

This Policy applies to all users of the Quickappz platform, including registered account holders, trial users, and visitors to our website. Grievances that may be raised under this Policy include but are not limited to:

Violation of user rights related to data privacy or data usage.
Concerns regarding content or information accessible through the platform.
Billing disputes or subscription-related concerns.
Concerns regarding access denial or account suspension.
Any other matter relating to the use of the Service that the user believes constitutes a violation of applicable law or our Terms of Service.

3. Grievance Officer

In compliance with Rule 3(1)(c) of the IT Rules, 2021, Quickappz has designated a Grievance Officer to receive and address complaints:

Designated Grievance Officer

Name: [Grievance Officer Full Name]
Designation: [Designation, e.g. Head of Operations / Founder]
Company: [Your Company Name]
Address: [Full Registered Address], India
Email: grievance@quickappz.com
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

The Grievance Officer shall acknowledge receipt of each complaint within 24 hours and resolve or respond to it within 15 days of receipt, as mandated by the IT Rules, 2021.

4. How to Submit a Grievance

Users may submit a grievance through any of the following channels:

Send a detailed email to grievance@quickappz.com with the subject line: "Grievance — [Brief Description]".

Written Request

Send a written complaint by post to the Grievance Officer at the registered address listed above.

In-App Support

Raise a support ticket from within your Quickappz dashboard. Mark the category as "Grievance / Complaint".

5. Information Required with Your Grievance

To enable us to investigate and resolve your complaint efficiently, please include:

Your full name and registered email address.
A clear and concise description of the grievance.
The date(s) on which the issue occurred.
Any supporting evidence (screenshots, transaction IDs, correspondence, etc.).
The relief or resolution you are seeking.

6. Resolution Timeline

Day 1 Acknowledgement of receipt sent to the complainant.

Day 1–7 Internal investigation and fact-finding by the Grievance Officer.

Day 8–15 Resolution communicated to complainant. Where resolution requires more time, an interim response with a revised timeline is provided.

Day 15+ Complex matters may require additional time. The user will be kept informed throughout.

7. Escalation

If a user is not satisfied with the resolution provided by the Grievance Officer, they may escalate the matter by:

Requesting a review by senior management at ceo@quickappz.com.
Approaching the appropriate consumer forum or court of law having jurisdiction.
For data-related complaints under the Digital Personal Data Protection Act, 2023 (DPDPA), approaching the Data Protection Board of India once it is constituted.

8. Abuse of the Grievance Process

Quickappz reserves the right to reject complaints that are frivolous, repetitive, filed in bad faith, or intended to harass our team. Any abuse of this mechanism may result in appropriate action including account suspension.

9. Updates to This Policy

We may revise this Policy from time to time to reflect changes in applicable law or our internal processes. The current version will always be available at this URL. Material changes will be communicated to registered users by email.

10. Governing Law

This Policy and all grievances submitted under it are governed by the laws of India. Disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts of [Your City], India.